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Influence Support Services
The standard Influence support package includes the following: - unlimited email technical support direct to a support representative or for general queries - unlimited telephone technical support and help. For any technical issues or operational queries - all updates and enhancements to the standard system are included and released automatically - Beam2Support Session enables our support representatives to give you direct support to your PC |
Beam2Support
Facilities include:
- Customer control and privacy—The support agent must first request permission and customer must grant it before any action can be performed.
- Remote control and fix customer problems—With the customer’s permission, customer support agents can take control of the customer’s application/system to instantly provide needed assistance or remotely fix software problems.
- File transfer—Files can be transferred to and from the customer’s system. Support agents can apply patches and updates during the session.