Influence Support Services

The standard Influence support package includes the following:

- unlimited email technical support direct to a support representative or for general queries

- unlimited telephone technical support and help. For any technical issues or operational queries

- all updates and enhancements to the standard system are included and released automatically

- Beam2Support Session enables our support representatives to give you direct support to your PC

Beam2Support

Facilities include:

Customer control and privacy—The support agent must first request permission and customer must grant it before any action can be performed.
Remote control and fix customer problems—With the customer’s permission, customer support agents can take control of the customer’s application/system to instantly provide needed assistance or remotely fix software problems.
File transfer—Files can be transferred to and from the customer’s system. Support agents can apply patches and updates during the session.